Refund policy

Last updated: August 2026

At AIRWENS, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

• Be in its original condition.
• Include all original accessories and packaging.
• Not show excessive signs of use or damage caused after delivery.

To start a return, please contact us at:

Email: Support@airwens.store

Please include your order number and the reason for your return so we can assist you as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was received.
• The product has a verified manufacturing defect.

If AIRWENS is responsible for the return, we will provide return instructions after your request has been reviewed.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Damaged or Defective Items

If your order arrives damaged or develops a manufacturing defect covered by our warranty, please contact us as soon as possible.

Email: Support@airwens.store

Include:

• Your order number
• A description of the issue
• Photos or videos showing the problem (if applicable)

Our support team will review your claim and provide the appropriate solution.